자주 묻는 질문

An online shop for discounted attraction and show tickets in Australia. Tickets are bought through our supplier partner (KKday) and delivered by email as an e-voucher (PDF). The tour, entry or show itself is provided by the supplier and the venue. See the Terms of Service for details.

No. You can order as a guest. With your order number and the email you used at checkout, Order lookup shows the status and lets you get your voucher.

All prices are in Australian dollars (AUD). Your card issuer converts the amount into your own currency and may add foreign transaction or exchange fees. Those fees are set by your card issuer, not by King of Tix.

On the product page, choose an option, then pick the date → (if the product has them) the session → the ticket type → the number of guests. Enter the lead traveller's details and your email, then pay. Dates that look greyed out in the calendar can't be booked.

• Session: the time slot of a show or tour (for example 13:00 or 19:30). After you pick a date, only the sessions that can be booked that day are selectable.
• Ticket type: a category that changes the price, such as a seat grade or a season (for example Reserve A or Peak). Not every product has one.
• Adult, child, infant: age rules and prices differ by product. The age range is shown next to each quantity selector.

Many products require an adult to accompany a child. In that case you must select at least one adult to continue, and the note appears near the quantity selector.

On some products children under a certain age are free. Free tickets are labelled "Free". An order can't consist of free tickets only: it needs at least one paid ticket. Check the product details for the age that applies.

Enter the given name and the surname in separate fields, exactly as shown on the passport. Only English letters, spaces, hyphens and apostrophes are accepted. The details are passed to the supplier as typed, so a spelling mistake can lead to refused entry, and it may not be possible to correct after issue.

The cut-off differs by product. Only the dates selectable in the calendar can be booked. Many products block dates within 24 hours (Australian local time).

We confirm the date, session and price with the supplier in real time so you are never charged for a ticket we can't issue. It usually takes under 15 seconds. If it can't be confirmed you won't be taken to payment and nothing is charged.

Tickets are confirmed within 1 hour of payment and emailed to you as a PDF e-voucher. It can take longer on the supplier's side, and we email you if there is any delay.

Usually your phone screen is enough. Some venues ask for a printout, so check "Voucher information" on the product page.

Check your spam and promotions folders first, and allow up to 1 hour after payment. If it still hasn't arrived, use Order lookup with your order number and email to get the voucher again. Vouchers are sent only to the email address entered at checkout.

Write to help@kingoftix.com with your order number and the correct email, and we'll check and get back to you.

On the day of your visit, show the voucher (QR code or similar) from your phone or a printout at the entrance. For timed products, arrive for the date and session you booked. How to enter each product is described under "Voucher information" on its page.

Some suppliers require passport details to issue a ticket. They are stored encrypted and deleted 30 days after the visit date (7 days for cancelled orders). See the Privacy Policy.

Credit and debit cards. Payments are processed by Stripe; King of Tix never sees or stores your card number.

If you contact us before the ticket is issued we'll tell you what is possible. After issue, cancellation, changes and refunds follow the supplier's cancellation policy, and many tickets can't be changed or refunded. Please read "Cancellation policy" on the product page and the Refund Policy.

Yes. If issuing fails, or is delayed beyond the time we stated and can't be resolved, you are refunded in full. Refunds go back to the card you paid with; how soon it shows up depends on your card issuer.

Under "Cancellation policy" lower down on each product page. The policy can differ by option even within the same product, so check the option you selected.

• With an order number, Order lookup shows the status right away.
• Use Contact us at the bottom right of any page, in Korean or English. An AI assistant answers first and can hand you over to our team when needed.
• Email: help@kingoftix.com (please include your order number).